Payment/Billing/Technical Issue
Payment, billing, and technical issue FAQ
- Having payment method issues in the Google Play Store. What should I do?
- I got charged for a purchase I didn't make. What should I do if I suspect fraudulent activity?
- I got charged twice from purchasing an item. What should I do?
- I didn't get the items I have purchased, what should I do?
- Where can I find my purchase history?
- I keep getting disconnected from the game, what can I do?
- My game keeps crashing, lagging, or freezing what can I do?
- I cannot download/patch the game
- What are the minimum requirements for Guardian Tales?
- [TC-only] 守望傳說最低規格需求為多少?
- [TC-only] 遊戲過程不停斷線，我該怎麼做?